TERMS
Terms of Service
Last updated: May 2026
1. The agreement
These terms govern your purchase of mortgage lead packs from Impact Leads, a trading name of Build Reach Limited (NZBN 9429053438355), a New Zealand-registered company operating from Auckland. By confirming a lead pack, you agree to these terms.
2. What we deliver
A "lead" is a New Zealand mortgage prospect that has:
- Completed a qualification survey (loan type, deposit, timeframe).
- Verified their own mobile number via a one-time SMS PIN.
- Been delivered to your CRM or inbox in real time.
- Been sold exclusively to your business, never resold.
3. No outcome guarantee
We guarantee delivery of verified, exclusive leads. We do not, and cannot, guarantee that any specific lead will settle a loan. Conversion depends on your sales process, speed to contact, product suitability, and many factors outside our control.
4. Replacement guarantee
We will replace any delivered lead at no charge that meets one of the following within 7 days of delivery:
- Disconnected or invalid mobile number.
- Clearly fake name (gibberish, test data).
- Outside the qualification criteria you agreed to in onboarding.
Wrong-fit leads who simply changed their mind, or leads you failed to contact within reasonable time, are not eligible for replacement.
5. Payment
Lead packs are paid for in advance. Pricing is confirmed in writing on your onboarding call. There are no retainers, no monthly minimums, and no lock-in contracts.
6. Pause and termination
You may pause or stop ordering at any time. Any leads already delivered remain your responsibility to work and pay for. Pre-paid undelivered leads will be delivered or refunded at your election.
7. Acceptable use
You agree to handle prospect data in line with the NZ Privacy Act 2020. You may not on-sell, share, or re-market leads to any third party. Leads delivered to you are for your own use within your brokerage only.
8. Liability
To the extent permitted by NZ law, our maximum liability to you for any claim is limited to the amount paid for the lead pack giving rise to the claim. We are not liable for indirect or consequential losses.
9. Changes
We may update these terms as the business evolves. Material changes will be notified to active broker clients by email.
10. Contact
Questions on these terms: cooper@impactleads.co · +64 22 076 1109